When the coat first arrived it didn't fit--it was too tight at the ends of the shoulders. I knew it had to be down to an error on my part, so I emailed Prickly Thistle to see if they could figure out what I'd done wrong. I figured I could at least not make the same mistake again in the future.
They quickly responded and set up a zoom call so we could discuss what was wrong. They concluded that the shoulder measurements I'd provided were too narrow. And then they offered to let me send the coat back and make me a new one. I was floored.
My new coat arrived yesterday and I absolutely love it. The medium weight blue is gorgeous and the drape is lovely. Thank you so much to the Prickly Thistle team for being willing to fix my own damn mistake!
And if you're thinking about ordering a coat and are at all unsure about how to measure your shoulders...don't make my mistake. Send the team an email. They're very nice.