What I love about the VIR Membership program: it allows me to plan ahead and budget for PT purchases, and the bonus points are a great incentive to make my "woolen treasures" budget stretch even farther. What I don't love: currently the checkout system can only process one coupon code per order; the workaround for this is to contact them directly and have them process multiple coupon codes in the same order. Also, the monetary value conversion to points seems superfluous; it would be preferable to have my monthly membership amount converted to a 1USD/1GBP = 1 point equivalent. Customer Service has always been top-notch when I've had hiccups or questions! I'll definitely be continuing with the program and look forward to great things ahead!
I love everything about this company so far. The customer service is top notch, the team have helped me manage my VIR membership multiple times in multiple ways, most recently transferring my points and setting up my first tartan orders!! Woohoo!!!! I am WILD about the fact that they limit orders to 4 times a year, and have a limited amount of garment options that they have perfected. I’m a very conscientious consumer, but hey, I still love to shop, and this way it really has to be intentional. Not only that, but the VIR membership allows me to whet my appetite each month when I get rewards, trying to decide when and how to cash in my credits. I think it’s a brilliant system and a necessary leap in the direction of Slow Fashion which our planet desperately needs. Bravo Claire and Team :)
To reclaim a long lost treasure of Scotland feels so natural. Keep rebelling so I can wear your wonderful garments.