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Listed below we hope are all of the questions you will have about buying and selling pre-loved Prickly Thistle items on our new marketplace. It will be a bit of trial and error we are sure to begin with, but if there is anything missing at all then please do email us anytime on email@example.com
We will list any Prickly Thistle made and supplied products, this will be evidenced by your original purchase direct from us or via photography. As we know our items are pretty unique!
Please email firstname.lastname@example.org with the following information or indeed just pop us an email over about listing a pre-loved item and our team in the Highlands will make sure we help you with all of the information we need to list it on your behalf.
Listing Information includes,
Please note above the information we require, please note your contact details will not be listed on our website unless you wish us to do so. We request this information just to make sure we can reach you should their be any queries throughout the process.
We will email you to confirm the item has been sold, and if shipping is required we request that you provide us via email the tracking information for the item so that we may pass this on to the buyer. If a collect in person option was given please let us know this has been completed so that we may process your payment option.
We will list your item and when the item has been sold via our shop we will give you three options in terms of payment.
Sadly we cannot offer all options for free, but maybe one day when we are a bit bigger as an organisation we can. It is only when we return the sales proceeds to you we kindly ask that a 10% fee is paid. This covers the 2.2% + 20p per transaction handling charge Shopify apply and also a little bit towards the admin team who will be helping you pass on prickly and us all collectively doing our bit to repeal to the act of 'fast fashion'.
Should you opt for a gift voucher or donation to a charity of your choice we will carry the cost of processing the payment and the time to administrate for sure.
As soon as your pre-loved item is sold and shipped we will email you with your gift voucher for the full sales value. This gift voucher can be used against any products in our store, you can also share this e-gift card with any loved ones for them to use too.
We will invoice you for the 10% listing fee, which can be paid using any of the payment options we have on our store as normal. Once this is paid we will return the full sales value to the same payment card/processor you used for the listing fee. At no point do we request your card or bank details other than this being handled securely by our store. This means this information is fully protected at all times.
As soon as you pay your listing fee invoice you will receive an email from our store confirming your return payment is being processed, this may take approx 3-5 working days to reach your account.
Yes of course, when we email you to confirm the item is sold we will ask you to confirm which of our 3 options you would like to choose for payment. One of which is the donation option, we can donate your sales proceeds to any registered charity of your choice upon proof of the item being shipped to the buyer.
Please email us immediately should you wish to have your item removed from the Repeal-It Marketplace.
Once you have ordered your item online, you will receive a notification from our store to confirm your order. At which point we will also notify the seller to prepare for shipping or collect in person.
When the pre-loved item is being shipped to you by the seller, the seller will send us the relevant tracking information so that we may mark your order as fulfilled. At which point you will receive an email confirming the full shipping details.
Shipping is charged based on the customers options and not based on the Prickly Thistle Scotland Ltd shipping policies. The seller of the item will be responsible for the packing and shipping, at which point they will confirm the shipping details so that we can pass this on to you. The payment you made for your item will not be passed onto the seller until the item has been confirmed as in transit.
We take no responsibility for any custom, import fees, taxes or duties. This marketplace exists purely to facilitate the resell of pieces of Prickly.
Please email us and we will assist both, you and the seller to ensure this is resolved as quickly as possible.
As we are only listing items we created originally we know the product type description will be accurate however as we will not be inspecting items at our mill we are offering this marketplace service in good faith and trust that the sellers are describing the condition of the item in an honest way. However we do not wish anyone to feel disappointed, so please email us and we will work up a solution as quick as possible!
We assist with refunds up to a 28 day period from the date of order. Your refund will be processed when the pre-loved item has been returned to the original owner and evidenced. Your refund will be processed and returned to the card you used to purchase the item.
You can choose to pay for the item using all of the available options we have listed on our store. The only exclusions would be lay away and partial-ly at this point in time.
Please note our Repeal It Marketplace has been created with the 100% commitment to ensuring loved and ethically made fabrics last. This has not been established as a 'revenue' generator for Prickly Thistle Scotland Ltd. As a brand we often talk about #buylesslovemore and as we are manufacturers of new products we absolutely do not want to contradict ourselves. We aspire to selling less to more people, or should our customers wish to support us further they can pass on 'prickly pieces' they no longer use or wear and then use this as a way to invest in more sustainable items.
We cannot be held responsible or liable for products sold on the pre-loved marketplace as we are facilitators only of ensuring we waste less and use more as a global community.