Shipping

We will always try and send your order as soon as possible, as we know our customers cannot wait to have their Prickly Thistle product!  Currently at the mill we only ship between Monday and Fridays, and each order will be hand picked and wrapped with pride.

We cannot offer free shipping for everything unfortunately, and for lower value orders we hope you understand that we have a little rebel here at the mill who takes the time to pack with care your items and we also work with responsible shipping partners who need paid too.

SHIPPING ZONES & COSTS

We would so love to be in your neighbourhood then you could come see us anytime, and until that day comes we can make sure we send your piece of Prickly safely home to you.  Here is the lowdown for each shipping zone;

STANDARD SHIPPING (Includes branded tote bag, hangers and gift wrap)

UK
FREE Shipping - On all orders over £275
Orders under £275 - DHL Tracked £15.00 or Royal Mail Signed £10.00

USA
FREE Shipping - On all orders over £300
Orders under £300 - DHL Tracked £35.00

Canada - ROYAL MAIL SHIPPING PAUSED DUE TO ONGOING POSTAL STRIKE IN CANADA
FREE Shipping - On all orders over £500
Orders under £500- DHL Tracked £45.00

EU
WE APOLOGISE TO ALL OUR REBEL FRIENDS IN THE EU BUT DUE TO CHANGES IN EU LEGISLATION WE CAN NO LONGER SHIP TO YOU, WE ARE SO SAD ABOUT THIS AND HOPEFULLY IN DUE COURSE THIS WILL CHANGE. 

Australia
FREE Shipping - On all orders over £500
Orders under £500 - DHL Tracked £75.00 or Royal Mail Signed £50.00

BASIC SHIPPING (Excludes branded tote bag, hangers and gift wrap)

We have noticed that courier costs have been increasing significantly during 2023, and have therefore introdcued a new basic shipping option for those who would prefer to pay a lower amount and do not mind if it takes a bit longer to get to you.  The basic shipping option excludes our branded tote bag, any hangers and gift wrap.  Therefore making the parcel lighter, and therefore less to send home to you.  The following countries have this option;

UK
Orders Under £275 - Royal Mail £5

USA
Orders under £300 - Royal Mail £15

Canada - ROYAL MAIL SHIPPING PAUSED DUE TO ONGOING POSTAL STRIKE
Orders under £500 - Royal Mail £15 

EU
Not available

Australia
Orders under £500 - Royal Mail £25

Please note we have opted for fully tracked and signed for services only as we know how precious your order is to you and to us.  It does make it a little more expensive, but you are guaranteed it will never go wandering.

If you have any questions anytime then please contact us at shop@pricklythistlescotland.com and we will better advise on shipping costs and times.  

 EU - BREXIT - DUTIES & TAXES - We are thrilled to share there are no customs duties or charges, what you pay on our shop is the total cost, excluding any courier charges as noted above.  Under the Rules of Origin Trade Agreement, no duties are applied to those businesses in the UK who make their products in their own country.

SHIPPING TIME & COMPANIES

We will aim to get your order shipped within 5 working days for all items in stock at the time of order.  For our made to measure items that are part of in stock collections, we will aim to have your order shipped within 10 working days of receiving your measurements.

If you are ordering from our 4 X A Year Collection then please refer to the explainer page with regards to shipping timelines, as this will depend on whether you are pre-ordering for a live batch or placing a deposit order for the next batch.

We will either use first class tracked delivery services with Royal Mail who will work with the national postal service in your country to deliver the last few miles.  Or we will use our preferred courier DHL for larger items using their express services.

SHIPPING NOTIFICATIONS

When your order has been shipped, the email and/or contact telephone number you provided for contact details will be shared with the shipping provider.  This will allow you to track your order right up to the moment you receive your Prickly Thistle package!

IMPORT TAXES & DUTIES

All prices charged at the point of order will cover the cost of your product(s) and shipping only.  Country specific import taxes and duties out with the EU are then payable by you the customer, these will depend on current regulations at the time of import and should you have any queries around this please do email us at shop@pricklythistlescotland.com.  We will endeavour to assist you with calculating what the charges may be.

URGENT DELIVERIES

Should you have the need to have your order super quick, say for a special occasion, then we will do what we can to speed up our standard shipping terms and options for you.  Please email as soon as you have placed your order to let us know what we can do to help.